Here are full professional policies for Cushion Kicks that you can paste directly onto the website 👇
Refund Policy
At Cushion Kicks, we strive to ensure customer satisfaction with every purchase.
- Refunds are only processed for items that are defective, damaged, or incorrect.
- Customers must request a refund within 7 days of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as received.
- Once the item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 5–10 business days.
Note: Shipping fees are non-refundable unless the return is due to our error.
Return Policy
We accept returns under the following conditions:
- Returns must be requested within 7 days of delivery.
- Items must be unworn, unused, and in original packaging.
- Proof of purchase is required.
Non-returnable items:
- Worn or damaged products (not caused by us)
- Sale or clearance items
Customers are responsible for return shipping costs unless the item received was incorrect or defective.
Privacy Policy
Cushion Kicks respects your privacy and is committed to protecting your personal information.
We collect customer information such as:
- Name and surname
- Contact number
- Email address
- Delivery address
This information is used to:
- Process and deliver your orders
- Communicate order updates
- Improve our services
We do not sell or share your personal information with third parties, except where necessary to complete your order (e.g., courier services or payment providers).
All payments and personal data are handled through secure systems to ensure your information is protected.
Delivery Policy
- We deliver nationwide across South Africa.
- Orders are processed within 1–2 business days after payment confirmation.
- Delivery takes approximately 2–5 business days depending on your location.
- We use trusted courier services to ensure safe and reliable delivery.
Customers will receive tracking details once the order has been dispatched.
Note: Delivery times may vary during peak periods or due to unforeseen delays.
Card Payment Policy
We offer secure and convenient payment options for all customers.
- Payments can be made using debit or credit cards.
- We use trusted payment gateways such as Yoco and PayFast.
- All transactions are encrypted and secured to protect your information.
- Cushion Kicks does not store any card details on our systems.
